Allure Lighting Privacy Policy
We are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Last Updated: February 13, 2026
Introduction
Welcome to Allure Lighting Ltd. ("Allure," "we," "our," or "us").
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:
- Visit www.allurelighting.ca
- Use the Allure Lighting mobile application
- Access the Allure Dealer Portal
- Interact with us for sales, service, or support
This policy is designed to comply with:
Information We Collect
A. Information You Provide
- Name
- Email address
- Phone number
- Billing and shipping address
- Account login credentials
- Dealer registration details
- Support communications
B. Device & Technical Information
- IP address
- Device type
- Operating system
- App version
- Crash logs
- Diagnostic data
C. Location Information
- Approximate location (city-level only)
- Use and dealer routing
We do not collect precise GPS location unless explicitly enabled.
D. Lighting System Data
- Hub serial numbers
- Controller IDs
- Firmware versions
- Configuration settings
- Scheduling data
This data is used solely to operate and support your lighting system.
How We Use Your Information
We use your information to:
- Provide and maintain our products and services
- Register and manage lighting systems
- Process payments and fulfill orders
- Provide technical support
- Improve app functionality
- Send service-related notifications
- Comply with legal obligations
We do not sell your personal information.
We do not use personal data for third-party advertising.
Analytics & Service Providers
We may use trusted third-party providers for:
- Hosting services
- Secure cloud storage
- App analytics
- Crash reporting
- Payment processing
These providers are contractually required to safeguard your information and may only use it for authorized purposes.
Sharing of Information
We may disclose personal information:
- To authorized dealers/installers for service coordination
- To payment processors
- To regulatory authorities if legally required
- In connection with a business transaction (merger, acquisition, restructuring)
We do not sell or rent personal information.
Data Retention
We retain personal information only as long as necessary for:
- Account maintenance
- Warranty support
- Legal compliance
- Dispute resolution
Users may request deletion of their account and associated data at any time.
Your Rights (Canada & United States)
Canadian Residents (PIPEDA)
You have the right to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent (subject to legal limitations)
U.S. Residents (Including California)
You have the right to:
- Know what personal information we collect
- Request deletion
- Request correction
- Opt out of sale of personal information (Note: We do not sell personal data)
- Non-discrimination for exercising privacy rights
To exercise your rights, contact us at:
privacy@allurelighting.caSecurity
We implement commercially reasonable administrative, technical, and physical safeguards including:
No method of transmission is 100% secure, but we take security seriously.
Children's Privacy
Our services are not directed to children under 13.
We do not knowingly collect personal information from children.
Cross-Border Data Transfers
Your information may be processed or stored in Canada or the United States depending on service infrastructure.
By using our services, you consent to cross-border data processing.
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted with a revised "Last Updated" date.
Contact Information
Allure Lighting Ltd.
Calgary, Alberta, Canada
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Call Us
(403) 968-9077
Mon-Fri, 9AM - 5PM
Email Us
info@allurelighting.ca
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