Allure Lighting Privacy Policy

1. Introduction

Welcome to Allure Lighting Ltd. ("Allure," "we," "our," or "us").

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

• Visit www.allurelighting.ca
• Use the Allure Lighting mobile application
• Access the Allure Dealer Portal
• Interact with us for sales, service, or support

This policy is designed to comply with:

• PIPEDA — Personal Information Protection and Electronic Documents Act – Canada
• CCPA / CPRA — California Consumer Privacy Act
• State Privacy Laws — Applicable U.S. state privacy regulations
• App Store Requirements — Apple App Store & Google Play

2. Information We Collect

A. Information You Provide

• Name
• Email address
• Phone number
• Billing and shipping address
• Account login credentials
• Dealer registration details
• Support communications

B. Device & Technical Information

• IP address
• Device type
• Operating system
• App version
• Crash logs
• Diagnostic data

C. Location Information

• Approximate location (city-level only)
• Use and dealer routing

We do not collect precise GPS location unless explicitly enabled.

D. Lighting System Data

• Hub serial numbers
• Controller IDs
• Firmware versions
• Configuration settings
• Scheduling data

This data is used solely to operate and support your lighting system.

3. How We Use Your Information

We use your information to:

• Provide and maintain our products and services
• Register and manage lighting systems
• Process payments and fulfill orders
• Provide technical support
• Improve app functionality
• Send service-related notifications
• Comply with legal obligations

4. Analytics & Service Providers

We may use trusted third-party providers for:

• Hosting services
• Secure cloud storage
• App analytics
• Crash reporting
• Payment processing

These providers are contractually required to safeguard your information and may only use it for authorized purposes.

5. Sharing of Information

We may disclose personal information:

• To authorized dealers/installers for service coordination
• To payment processors
• To regulatory authorities if legally required
• In connection with a business transaction (merger, acquisition, restructuring)

6. Data Retention

We retain personal information only as long as necessary for:

• Account maintenance
• Warranty support
• Legal compliance
• Dispute resolution

Users may request deletion of their account and associated data at any time.

7. Your Rights (Canada & United States)

Canadian Residents (PIPEDA)

You have the right to:

• Access your personal information
• Correct inaccurate information
• Withdraw consent (subject to legal limitations)

U.S. Residents (Including California)

You have the right to:

• Know what personal information we collect
• Request deletion
• Request correction
• Opt out of sale of personal information (Note: We do not sell personal data)
• Non-discrimination for exercising privacy rights

To exercise your rights, contact us at:

privacy@allurelighting.ca

8. Security

We implement commercially reasonable administrative, technical, and physical safeguards including:

• Encrypted data transmission (SSL/TLS)
• Secure cloud hosting
• Restricted access controls
• Firmware authentication protocols

No method of transmission is 100% secure, but we take security seriously.

9. Children's Privacy

Our services are not directed to children under 13.

We do not knowingly collect personal information from children.

10. Cross-Border Data Transfers

Your information may be processed or stored in Canada or the United States depending on service infrastructure.

By using our services, you consent to cross-border data processing.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted with a revised "Last Updated" date.

12. Contact Information

Allure Lighting Ltd.
Calgary, Alberta, Canada

Email
privacy@allurelighting.ca

Website
www.allurelighting.ca